Requests & booking
All appointments start as a request. We confirm availability and your total price (including any travel fee) before anything is booked. New requests need at least 24 hours' notice.
Payment
When you approve your booking, your card is authorized to hold the appointment. You're charged after the service. We accept cards, Apple Pay and Google Pay. No cash.
Reschedule & cancellation
Reschedule or cancel free with at least 6 hours' notice. Cancellations with less than 6 hours' notice, or no-shows, are charged 50% of the booked service.
Care facilities & hospitals
Please get approval from the facility or care team before requesting a visit. We're happy to coordinate timing with staff.
Privacy
We only use your details to handle your request and appointment. No marketing texts. We never sell your information.